FAQ
The questions our customers ask most. Can't find what you need? Message us on LINE.
We collect a cheek-swab or saliva sample using a soft swab — painless, no blood draw, and quick. Our team comes to your home within the Bangkok area to collect it.
After the sample is collected and sent to the lab, processing takes some time. Once ready, our specialist team contacts you to explain every finding (ask about exact timing on LINE).
We offer at-home sample collection in Bangkok and the surrounding metro area. For other areas, please ask for details on LINE.
Yes. We have separate DNA packages for dogs and cats — breed identification, disease screening, trait analysis, and the complete package.
Your sample is processed at an international-standard pet-genetics laboratory. We care about every step to give you reliable results.
Once ready, you can view your results through your account on the website, with an explanation from our specialist team, and download the report.
Choose a package on the Packages page and click 'Book at-home visit', or message us on LINE @genopaws and our team will help schedule your collection.
Stem cell banking and pet cloning are future services. You can register your interest or ask for details in advance on LINE.
